SMG-Hosting have a strong commitment to our users privacy and because of this we have provided the following privacy policy statement that describes the use of users information.

The following is included within this statement –

1. What information SMG-Hosting collects.
2. How SMG-Hosting uses this information
3. With whom SMG-Hosting may share user information
4. What personally identifiable information third parties collect through SMG-Hosting ordering process.
5. What choices are available to users regarding collection, use and distribution of the information.
6. How users can correct any inaccuracies in the information.

If users have any questions regarding this statement they should contact Mr M Smith at Privacy@SMG-Hosting.co.uk

Information Collection

SMG-Hosting is the sole owner of the information collected on SMG-Hosting.co.uk.
We request users information such as Name, address, email address etc whenever a hosting package is purchased or domain registration is carried out. We do not collect Credit card information directly on our site; instead PayPal.com carries out all credit card transactions.

We will ‘NEVER’ ask you for any credit card or bank account details via email, therefore if you do receive any correspondence claiming to be from SMG-Hosting asking for credit card or bank account information then please report it immediately to Accounts@SMG-Hosting.co.uk.

Information Use

Profile
We store users information (Excluding credit card information!) in a secure password protected database both online and offline, which is inaccessible by third parties. This information is backed up on a regular basis and copies are stored securely offline at our customer services department.

Cookies
A cookie is a piece of data stored on a user’s computer tied to information about the user. We use both session ID cookies and persistent cookies. For the session ID cookie, once the user closes their browser the cookie simply terminates. A persistent cookie is a small text file that is stored on the users hard drive for an extended period of time. Persistent cookies can be easily removed by following your Internet browsers help file directions.

The cookie usage on SMG-Hosting.co.uk is in place to provide automatic login and personalisation for various sections of our site. For example a new registrant to SMG-Hosting may login once and then will not be required to login again, the user will automatically be logged in whenever the user returns to this site. The information stored in the cookies used on SMG-Hosting consists of a unique identifying number and registration code.

The persistent cookies will be deleted from the users hard drive as soon as the user opts to logout of the SMG-Hosting members area. After logging out the user will be required to re-enter their login details when returning to SMG-Hosting.co.uk.

Communications from SMG-Hosting

Special Offers and updates
All new customers of SMG-Hosting are automatically emailed a welcoming letter that contains the users Login name and Temporary password. Established customers will occasionally receive information on services, products, special offers and a newsletter. Out of the respect for the privacy of our users we present the option not to receive these types of communications. Please view the choice and opt-out sections of this statement.

Newsletter
If a user wishes to subscribe to our ‘search engine latest’ newsletter, we ask for contact information such as name and email address. Out of the respect for the privacy of our users we provide a way to opt out of these communications. Please view the choice and opt-out sections of this statement.

Service Announcements
On rare occasions it is necessary to send out a strictly services related announcement. For example if a services is temporarily suspended for maintenance we might send our users an email informing them of the fact. Generally, users may not opt out from these services communications because we feel that it is in the users interest to be informed of any service related information please note that these communications are ‘NOT’ promotional in nature.

Customer Services
We communicate with our customers on a regular basis to provide requested services and in regards to issues relating to their account we reply via either email or phone, in accordance with the users wishes.

Sharing

The following are instances in which we may be required to share users information.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Business Transitions
In the event SMG-Hosting goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, user’s personal information will in most instances, be part of the assets transferred. Users will be notified via email prior to a change of ownership or control of their personal information.

Choice / Opt-Out

Our users are given the opportunity to ‘Opt-Out’ of having their information used for purposes not directly related to our site, this oportunity will present itself at the point where we ask for information. For example, our order form has an ‘opt-out’ mechanism so users who buy a hosting package or domain name package from us, but don’t want any marketing material, can keep their email address off of our marketing lists.

Users who no longer wish to receive our newsletter or promotional communications may opt-out of receiving further newsletter or promotional emails by following the instructions included within the email. Alternatively you may opt-out from the newsletters or promotional emails by sending an email to optout@smg-hosting.co.uk remembering to include in the email your name, email address and which publication you wish to be removed from, i.e. newsletter or promotional.

Links to external Websites

SMG-Hosting contains links to other sites. Please be aware that we, SMG-Hosting, are not responsible for the privacy practices of these linked external sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Surveys and contests

From time to time our site requests information from users via surveys or contests. Participation in these surveys or contest is entirely voluntary and the user has the choice whether or not to participate and disclose any information.

Tell-A-Friend

If a user chooses to use our Tell-A-Friend facility to inform another individual about the services offered by SMG-Hosting we require the name and email address of the new individual. A one-time email will be sent to the new individual informing them of our services. This new users information is not stored on our servers or any other medium.

Updating or Deleting personal information

A user may edit their personal information stored on our servers via their member’s area. Modifications to the users personal details may also be modified by a member of SMG-Hosting staff when instructed to do so by the user themselves. Simply email Customers@SMG-Hosting.co.uk notifying us of the changes you require made, you must include in the email your password in order for the changes to be implemented.